Dog & Cat Vets in Birkenhead

## Summary Prenton Vets4Pets is part of the Vets4Pets group and is set up to handle everything from routine procedures to complex, ongoing cases. The clinic is also listed as a veterinary nurse training facility and as offering emergency veterinary services (24/7 or extended hours). From the latest reviews, owners most often describe: - Surgical care including operations such as castration and spleen removal (splenectomy), with staff explaining what will happen and aftercare. - Support for serious illness, including a dog being treated for cancer with “Metronomics” (metronomic therapy). - Practical handling of anxious pets, including offering an initial phone consultation and discussing sedation to reduce stress for an in-person visit. - Compassionate end-of-life care, including clear explanations of the euthanasia process, time given to owners, and help with ashes (one review mentions a sympathy card). ## Services Services and capabilities mentioned in the provided information and reviews include: - **Emergency veterinary services** (listed as 24/7 or extended hours). - **Veterinary nurse training facility** (listed). - **Surgery and operations**, including: - **Castration** (cat castration described with pre-op explanations and aftercare guidance). - **Splenectomy** (spleen removal). - Other unspecified operations (owners mention pets having an “operation” with extra precautions taken). - **Cancer care**, including **metronomic therapy (“Metronomics”)** for a dog with cancer. - **Diagnostic scanning** (one owner describes their dog being “scanned” without sedation). - **Phone consultations** (used as a first step for an anxious dog). - **Sedation for anxious pets** (discussed as a way to enable needed examination/tests). - **Euthanasia and aftercare**, including support around arranging/collecting **ashes**. ## People - **Rohan (vet)**: Mentioned repeatedly for long-term care and communication. Owners describe him explaining things “in simple terms,” adapting appointments to reduce stress for nervous pets, and scanning a dog “without sedation.” - **Mat / Mathew (surgeon/vet)**: Credited with performing a **spleen removal** and with ongoing treatment advice and support during a period when a dog was “very poorly.” - **Matilda (vet)**: Mentioned in an end-of-life appointment, where she explained the euthanasia process step-by-step and gave the owners time to understand and decide. - **Charlotte (nurse)**: Mentioned for gentle handling and comforting both the pet and owners during euthanasia. - **Reception team**: Not named, but described as welcoming and engaged with pets, and as handling sensitive situations (booking through to collecting ashes) carefully. ## Reviews **4.8 stars from 594 reviews.** The latest written reviews available to us focus on surgery, complex illness care, and support for anxious pets and end-of-life decisions. “Themes below are drawn from the latest written reviews available to us.” - **Clear explanations around procedures and aftercare**, including what to expect during surgery and how to care for pets afterwards. - **Handling anxious animals thoughtfully**, such as starting with a **phone consultation**, discussing **sedation**, and (in one case) a vet going outside to treat an excitable dog. - **Serious and ongoing case management**, including **cancer treatment** and recovery support for an older dog that had been very unwell. - **Compassionate end-of-life support**, with owners noting time, empathy, gentle handling, and practical help around ashes and bereavement.

## Summary Wirral Vets is an independent practice (no corporate group mentioned) with “over 50 years” of providing veterinary care, and operates across three practices. The website describes both preventative and curative healthcare for companion animals. From the latest reviews available, owners most often describe routine handling and appointments: nail/claw clipping is mentioned several times, as well as patient, low-stress handling for nervous pets (including a rescue greyhound and two frightened cats). There’s also mention of short-notice appointment availability and helpful phone communication—but this sits alongside serious negative accounts, including a complaint about being refused an in-person visit for an ill dog during lockdown and a separate complaint about a nail trim going wrong and subsequent invoicing/rudeness. ## Services - Preventative and curative healthcare for companion animals (as described on the clinic website). - Nail/claw clipping (mentioned for both a dog and cats). - Care for rabbits, including both planned appointments and unplanned visits (owner reports both rabbits “treated well”). - Operations and vaccinations are referenced in one review as items the owner compared pricing for (no specific procedures or vaccine types stated). - Short-notice appointments are mentioned as “often” available (review-based). ## People - Vets are repeatedly described as patient with nervous animals: - A rescue greyhound that’s “nervous of people” reportedly tolerated examinations because the vet was gentle, used treats, and “takes his time and answers any questions.” - An owner of two frightened cats says the vet was “so patient” and the nurse was “brilliant,” including for claw clipping. - Front-desk experience is mixed in the latest reviews: - One reviewer says staff are “really helpful on phone.” - Another reports “very rude staff” alongside a billing complaint. ## Reviews **4.4 stars from 145 reviews.** Experiences in the latest written reviews range from very positive handling of anxious pets to serious complaints about access to care and a nail-trim incident. “Themes below are drawn from the latest written reviews available to us.” - Gentle, patient handling for nervous animals (greyhound and cats), including use of treats and taking time during the appointment. - Nail/claw clipping is specifically mentioned as being handled well by some owners, but one owner alleges a nail trim was “messed up.” - Access and communication: some mention helpful phone calls and short-notice appointments; one reviewer reports being refused an in-person visit during lockdown despite repeated calls about a very ill dog. - Pricing is described by one owner as “most reasonable” compared with their own research for operations and vaccinations (no prices given).

## Summary Birch Veterinary Centre is a veterinary practice that, based on the available clinic data, appears set up for both urgent care and training: it offers emergency veterinary services (stated as “24/7 or extended hours”) and is listed as a veterinary nurse training facility. No information was provided on whether it is independent or part of a corporate group, and no review data was supplied to corroborate client experience. ## Services - **Emergency veterinary services** (listed as “24/7 or extended hours” in the clinic data) - **Veterinary nurse training facility** (listed in the clinic data)